Setup Time: 60 minutes
MS Teams requires an Azure Bot registration for full bidirectional support. For one-way alerts only, you can use an Incoming Webhook in 5 minutes.Option A — Incoming Webhook (5 minutes, one-way)
- In Teams → your CS channel → ”⋯” → Connectors
- Find Incoming Webhook → Configure
- Name:
Fincelo→ Create → Copy webhook URL - Fincelo → Settings → CSM Hub → Channel Config → MS Teams
- Paste webhook URL → Save ✅
Option B — Azure Bot (60 minutes, bidirectional)
Step 1 — Create Azure Bot
- portal.azure.com → Create a resource → Azure Bot
- Bot handle:
fincelo-csm-hub - Microsoft App ID: Create new Microsoft App ID
- Pricing: F0 (Free) → Create
Step 2 — Get Credentials
- Azure Bot → Configuration
- Copy Microsoft App ID
- Manage Password → Certificates & secrets → New client secret → Copy value
Step 3 — Set Messaging Endpoint
- Azure Bot → Configuration
- Messaging endpoint:
https://app.fincelo.app/api/webhooks/ms-teams - Apply
Step 4 — Connect to Teams
- Azure Bot → Channels → Microsoft Teams → Connect → Save
Step 5 — Configure in Fincelo
- Fincelo → Settings → CSM Hub → Channel Config → MS Teams
- Enter Microsoft App ID + App Password
- Save ✅