COLLECTIONS AGENT — Q&A
Q: What does the Collections Agent do? Runs daily at 8am (workspace timezone). Checks all overdue invoices. For each overdue invoice, evaluates the customer’s payment score and current dunning state, then selects the next dunning action from the assigned sequence. Key capabilities:
- Executes dunning steps automatically based on days overdue
- Predicts payment date using historical payment patterns (Level 1 enhancement)
- Escalates to legal track for Bad-score customers
- Sends promise-to-pay follow-ups automatically
- Logs every action with full audit trail
Q: What is payment date prediction? Level 1 enhancement. The Collections Agent analyses each customer’s historical payment pattern: average days to pay, payment day of month (payroll cycles), seasonal patterns (slower in March/year-end), correlation with invoice amount. Output: predicted payment date + confidence band. Used for: cash flow forecasting, deciding when to escalate, CFO daily briefing.