July 2026 — Platform Launch
We’re live. Fincelo is now available for India SaaS companies.🚀 Platform
- Full platform launch — 128+ files across the complete Fincelo stack
- Next.js 14 + Supabase + Vercel infrastructure fully deployed
- fincelo.app live on Cloudflare Pages with full SEO
- 8 cron jobs running on Vercel Pro — health snapshots, predictions, renewals, escalations, communications, ticket sync, event processing, morning brief
🤖 AI Agents (Phase 1 — Memory Engine)
- CFO Decision Memory — every CFO decision captured and learned from. 12 decision types tracked.
- Agent Event Bus — 8 inter-agent triggers deployed. Agents communicate automatically.
- Pattern confidence — pre-selections offered to CFO when confidence ≥ 30%, high confidence ≥ 80%
- CFO Morning Brief v2 — memory pre-selections + event chain integrated
🔮 Predictive Intelligence (Phase 2)
- Payment Predictor — 5-signal algorithm: historical DPD (40%), trend (25%), score (20%), amount (10%), contract type (5%)
- Churn Predictor — 6-signal model with health score, payment deterioration, support sentiment
- Expansion Predictor — usage vs limit, growth MoM, health multiplier
- Period Close Predictor — path A/B/C probability with prep actions
- Outcome Tracker — auto-records prediction vs actual for accuracy improvement
- Confidence blending — 60% model + 40% historical accuracy on every prediction
⚡ Autonomous Revenue Operations (Phase 3)
- Revenue Autopilot — 5 default rules (all start inactive), hard guardrails, emergency stop
- CFO Copilot — conversational interface powered by Claude. Live Supabase data queries. 14 suggested questions.
- Self-Improving AI — 14 contract fields tracked. Corrections → few-shot examples → injected into next extraction. No ML retraining — prompt augmentation only.
💬 Smart CSM Communication Hub
- 4-channel support — Google Chat (primary), Slack, MS Teams, WhatsApp Business API
- Tier-based alert framing — Platinum = Expansion Opportunity, Average = Heads Up, Poor/Critical = Risk Alert
- Bidirectional — CSMs can acknowledge, log calls, snooze, and resolve alerts from within their chat tool
- Escalation chain — 4-step customisable chain (CSM → Manager → VP CS → CFO). SLA timer reset configurable per workspace (acknowledge / any action / never)
- Thread continuity — all updates for one customer in one thread, not separate messages
- 24h anti-spam — cooldown prevents duplicate alerts
- WhatsApp templates — 6 approved Meta templates with quick-reply buttons
🎫 Customer Support Intelligence Layer
- 6 platform connectors — Zendesk, Freshdesk, Jira Service Management, Intercom, HubSpot, Generic Webhook Push
- CSV import adapter — connects any platform with no API via CSV export. Auto-detects 16 column types across any naming convention.
- AI sentiment analysis — every ticket scored 0–100. Labels: hostile, distressed, frustrated, neutral, positive
- Revenue risk categories — 11 categories including legal threat, cancellation request, billing dispute, competitor mention
- Keyword detection — legal, billing, churn, escalation keywords detected instantly (no AI needed)
- Comment thread sync — re-analyzes sentiment after reading full conversation thread (real sentiment often in replies, not first message)
- Downstream integration — churn predictor updated, CFO brief includes support section, customer playbook auto-generated, CSM Hub alerts on legal/hostile tickets
🧾 India Compliance
- GST E-Invoicing — IRN generation (64-char SHA-256), QR code embedding in PDF, GSTR-1 auto-population
- TDS reconciliation — 194J matching against 26AS XML. Quarterly mismatch alerts.
- Digital signatures — GST Rule 46 compliant
- 3-path period close — Path A (auto), Path B (split + CFO), Path C (reopen + dual approval). GSTR-1 conflict check on Path C only.
- Sequential invoicing — Proforma (no IRN) → Tax Invoice on PO receipt. Invoice date ≠ recognition date.
🌐 Website & Marketing
- 8-page website live at fincelo.app
- Google Search Console verified and indexed
- Sitemap submitted and processed
- SEO — unique title, meta description, Open Graph, canonical, JSON-LD on every page
- Calendly integration — calendly.com/founders-fincelo/30min
Fincelo Technologies Private Limited · founders@fincelo.app · fincelo.app